Q: What kind of products does Astrivo offer?
A: Astrivo is your all-in-one luxury platform, offering a wide range of fashion and lifestyle items. . And yes — if a product is in high demand, we may restock it to make sure you don’t miss out.
Q: Are Astrivo products authentic?
A: Alongside our own curated collections, we sometimes feature select pieces from other trusted brands to give you more variety. While some items may differ slightly from expectations, we always strive to deliver the best quality and premium experience
Q: Do you restock sold-out items?
A: Popular items may be restocked if demand is high. Limited-edition collections, however, may not return once sold out.

Q: Where do you currently ship?
A: For now, Astrivo ships all across Bangladesh using Pathao as our delivery partner. We are working toward launching our own transport service in the future to make shipping even smoother.
Q: How much is the delivery charge?
A: Since we use an external transport system, delivery fees are charged separately:
• Dhaka City: 80 Tk
• Dhaka Division & Sub-Cities: 120 Tk
• Other Areas of Bangladesh: 150 Tk
Q: Do I need to pay the delivery fee in advance?
A: Yes, the delivery fee is collected in advance along with your order payment.
Q: Will Astrivo continue charging delivery fees in the future?
A: Our goal is to remove delivery charges once we launch our own transport service, so customers can enjoy a more seamless shopping experience.

Q: What payment methods does Astrivo accept?
A: We usually accept Cash on Delivery (COD) for product payments.
Q: Do I need to pay the delivery fee in advance?
A: Yes. The delivery fee must be paid in advance through Bkash, Rocket, or Nagad before your order is authorized.
Q: What happens if I don’t pay the delivery charge?
A: Orders without the delivery fee paid in advance will not be authorized and will be manually cancelled by the hosting party.

Q: What is Astrivo’s return policy?
A: At present, Astrivo does not offer a delayed return policy. However, if a product has any fault or defect, customers may return it immediately — but the checking must be done in front of the delivery personnel at the time of delivery.
Q: Can I return a product later if I find an issue?
A: Currently, returns are only accepted at the time of delivery with the delivery personnel present.
Q: Will Astrivo introduce a longer return policy in the future?
A: Yes. We are working to launch a 20‑day return policy soon, so customers will have more flexibility and peace of mind when shopping with us.

Q: Where can I shop Astrivo products online?
A: Astrivo products are available through our Instagram and Facebook pages, where you can browse collections and shop directly.
Q: Does Astrivo offer discounts?
A: Yes! Even though we are a small company, Astrivo is a “titanic of discounts” — we try to provide as many discounts as possible to make luxury more accessible.
Q: How can I contact Astrivo for support?
A: We offer live support and can be reached through multiple channels:
• 📧 Email: officialastrivo@gmail.com
• 📘[Click]Facebook Page
• 📸[Click]Instagram